Terms and Conditions

Bare & Bloom Beauty Lounge – Terms and Conditions

Insurance

Bare & Bloom Beauty Lounge believes the customer is always right. With our industry having no regulations, it is up to us to set standards and keep ahead of the professionals. All of our staff are fully qualified and insured in all treatments they carry out.

Punctuality and Courtesy

Arriving late may interfere with your treatment. All appointments will end at their scheduled time so the next client is not delayed, and a full charge will be applied. All times stated include preparation of room and client (5 minutes at the beginning and end of treatment). Please arrive 10 minutes early for your first appointment to complete a confidential consultation card.

Services and Price List

All services and prices may be subject to change. For the latest prices, please check our website. Treatment times may include consultation, dressing, and undressing.

Cancellations

24 hours’ notice is required for cancellations, otherwise the full treatment price will be charged. Cancellations should be made by calling 07715 883193 or emailing ACBeautyTranent@gmail.com.

Repeat no‑shows will require prepayment at booking.

Some visits require a deposit, which can be transferred or refunded if 24 hours’ notice is given. Late cancellations or no‑shows will result in loss of deposit. Deposits are held on account unless a refund is requested. Refunds may take 3–5 days to appear.

Gift Vouchers

Please look after your voucher. Bare & Bloom Beauty Lounge cannot replace or reimburse lost, stolen, or damaged vouchers. Vouchers are non‑refundable, valid for 12 months, and cannot be redeemed for cash. They may be used for services only. Voucher details must be provided at booking and presented at the appointment. Late cancellation and no‑show terms also apply.

Complementary & Charity Vouchers

These vouchers cannot be changed, amended, exchanged, or used for products. They may only be used with the staff member stated. To book, contact us and inform us of the voucher type. Usage is subject to availability and may be restricted during peak times. A 48‑hour cancellation policy applies; late cancellations or no‑shows void the voucher.

Expired Vouchers

Expired vouchers may be extended for three months for off‑peak use (Mon–Fri, 10am–5pm) with prior agreement. This does not apply to charity or complimentary vouchers.

Price Alteration

We reserve the right to alter prices without notice.

Smoking & Vaping

Smoking and vaping are not permitted anywhere in the salon.

Appointment Confirmations & Reminders

We may contact you via phone, email, or SMS to confirm or remind you of appointments. You may opt out at any time.

Appointment Ratings & Reviews

After your visit, we may request feedback via email or SMS. You may opt out at any time.

Medical Conditions

Please inform your therapist of any medical conditions or pregnancy before booking. Some treatments may not be suitable. A consultation will be completed at your first visit. Please update us if your medical information changes.

Mobile Phones

Please keep phones silent or switched off to maintain a peaceful environment.

Children

To ensure safety and relaxation, we ask clients to avoid bringing children where possible. Children under 16 must be supervised. Unattended children cannot be accommodated. If a treatment cannot proceed due to a child being present, it will be considered a no‑show. If a child becomes unsettled, the treatment may need to end and will also be considered a no‑show.

Animals

Animals are not permitted except assistance dogs (please notify us in advance).

Patch Testing

Patch tests may be required for certain treatments such as tinting, lash lifts, and brow lamination.

Personal Items

We cannot be responsible for lost items. Unclaimed items will be donated to charity.

Returns Policy

Products may be returned within 14 days if unopened and sealed. Open items cannot be returned. Allergic reactions must be reported within 14 days with evidence. Postal returns follow the same rules; postage is refunded only if the error was ours. Damaged goods must be evidenced and will be handled at management discretion.

Complaints Procedure

We aim for 100% satisfaction. If you are unhappy, please inform your therapist immediately or as soon as possible. If unresolved, a supervisor will assist. We may offer an alternative therapist or treatment. In the last instance, a complimentary service of equal value may be offered; refunds are only given in exceptional cases. All incidents must be recorded.

For questions, contact bareandbloombeautlounge@gmail.com.

Please note: all references to “Bare & Bloom Beauty Lounge” refer to Nicole Cashman Gray.