Terms and Conditions

Salon Terms and Conditions

Insurance:

A&C Beauty believes the customer is always right. With our industry having no regulations it is up to us to set standards and keep ahead of the professionals. All of our staff are fully qualified and insured in all treatments they carry out.

Punctuality and Courtesy:

Arriving late may interfere with your treatment. All appointments will end at their scheduled time, so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment. Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.

Services and price list:

All services and prices may be subject to change. For our latest prices and services please check our website. Treatment times can include consultation, dressing and undressing time. Please ask for details.

Cancellations:

Please note 24 Hours notice is required for all cancellations, otherwise the total treatment price will be charged. Cancellations should be made by calling us on 07715 883193 or email ACBeautyTranent@gmail.com

For repeat offenses of ‘no show’ appointments clients will have to prepay their appointments at the time of booking.

Some visits will need a deposit and will be required at the time of booking. This can be changed to another appointment or refunded when the correct cancellation notice is given of 24 hours. For cancellations within 24 hours of booking time or “no show “appointments would result in the loss of deposit.

Deposits will be held on a customer account unless a refund is requested. This will be returned if the cancelation policy has been followed and we will return this the same way it was paid. This may take 3-5 days to appear in your account form the date the refund is issued.

Gift Vouchers:

Please look after this valuable gift. A&C Beauty cannot replace, reimburse the value of your gift card if lost, stolen or damaged. Gift Vouchers are non-refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher name must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.

Complementary and charity vouchers:

Terms and conditions apply to complementary and charity vouchers. These cannot be changed, amended, or exchanged under any circumstances.

This voucher cannot be changed to another treatment and cannot be exchanged for cash. They cannot be used to purchase products.

Please observe members of staff that the voucher can be used with as we will not be able to accept vouchers should the wrong staff member be selected for carrying out the treatment. If no staff member is stated, then the voucher can be used with any staff member.

To book please contact us on 07715 883193 or email ACBeautyTranent@gmail.com and let us know you have won this voucher and what it is for.

Use of the voucher is subject to availability, and we reserve the right to refuse the use of the voucher on bank holiday weekends, during busy summer months and December.

We run a 48-hour cancellation policy. For bookings with a charity voucher that are cancelled within 48 hours or in the event of a no-show appointment then the voucher will no longer be valid.

Voucher Expired:

In the event that a voucher cannot be used within the valid period, the salon will extend the voucher for three months, but it can only be used in off peak times Monday- Friday 10:00-5:00pm. This needs to be arranged by prior agreement with management. Please note this does not apply to Charity and Complimentary vouchers.

Price Alteration:

We reserve the right to alter prices without prior notice.

Smoking and vaping:

Please note that it is illegal to smoke or vape anywhere in the Salon.

Appointment confirmations and reminders:

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment ratings and reviews:

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

Medical Conditions:

Please inform your therapist of any medical conditions including pregnancy prior to booking as some treatments may not be appropriate for you. Certain medications may also prevent you from being suitable for certain treatments. A client consultation will be carried out on your first visit to ensure your safety. Clients must inform the salon if anything changes to their personal information or medical history.

Mobile Phones:

In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.

Children:

We want you to relax when you come to visit us. Therefore we ask for you to avoid bringing children when you come to an appointment where possible. We understand this can be difficult at times but in the interests of you, your child and our staff we need to ensure that we can keep you all safe. We have hot wax and machines that can be dangerous in the salon so we need to ensure that these will not pose a risk to anyone. We also have to consider noise pollution for our other guests and in the event that someone is having a relaxing facial or massage we promote a quiet, calm and tranquil environment.

Please understand that we cannot accommodate children under 16 unless supervised by an adult during your treatment. Please inform a member of staff prior to your treatment if you wish to bring a child to your appointment as we do not have a lot of space and cannot accommodate multiple children.

In consideration for other clients, we cannot allow children to be unattended in the salon and sitting at reception unsupervised. There are certain treatments that would not be safe for children to come into the treatment room so please discuss this with a member of our team before booking and bringing a child with you. In the event that we cannot do your treatment because you have a child with you, we will consider this to be a no show appointment and our cancellation policy will apply. In the event that a child is upset or unsettled during a scheduled appointment in the interests of other clients we would need to end your treatment and this would be considered a no show appointment.

Animals:

Please understand that we cannot accommodate animals in the salon for health and safety. Assistance dogs are permitted. Please advise us in advance if you will be accompanied by an assistance dog.

Patch Testing:

Patch testing may be required for several treatments including tinting, lash lifts, brow laminations. On other occasions we may suggest a patch test to ensure the safety of the client.

Personal Items:

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items. Any unclaimed items will be given to charity.

Returns Policy:

All products can be returned within 14 days if unopened and the seal is still intact under the Sales of goods act. Proof of purchase is required, and the refund should be issued with the same payment method as the purchase.

Under the perishable goods act we cannot return any open items. Items must be in a re sellable condition.

In the case of an allergic reaction the products must be returned within 14 days and evidence of this reaction apparent. The head office needs to be informed and a reaction with photographic evidence if applicable needs to be logged in the accident book.

With Online and Postal sales if a return is required due to a mistake on our side then the goods must be returned prior to issuing the refund and we can credit them with the postage.

Should a postal sale customer ‘change their mind’ they can return this with the above terms but the postage will not be refunded.

Should goods be damaged when they arrive then the customer needs to provide evidence of this and they are covered by the goods in transit act and it states that it is our property until it is with them. At the discretion of management, we will decide to issue a discount refund, a replacement and in the last instant a full refund.

Complaints procedures:

We always endeavour to provide 100% customer satisfaction and if our customers are not happy, we want to know how we can make you happy. When having a treatment at A&C Beauty it is ‘At Will’ and this is confirmed with the consultation card.

In the event that A&C Beauty may be at fault or a service does not live up to industry standard we want to know about it so we can put it right.

Clients that are not happy with a service should be resolved with the therapist providing the service immediately or as soon as they become aware they are not satisfied within a reasonable time frame.

Should a problem not be resolved then a supervisor/manager will get involved. We will always offer an alternative therapist/treatment to resolve any issues. This may not be at the time of booking if there are no available appointments.

In the last instance a complimentary service to the same value or and upgraded version should be issued to the client. Only in exceptional circumstances a refund should be offered.

All complaint accidents big or small should be recorded in the accident book.

If you have any questions or comments about anything mentioned in the above please reach out to us by email: ACBeautyTranent@gmail.com

**Please note that when “A&C Beauty” is mentioned in the above we are referring to Bare & Bloom Beauty Lounge (aka: Nicole Cashman Gray) and Nova by Amy R (aka: Amy Robertson).